5 August 2026 · Claims
Unpaid Gratuity Claim
If your gratuity is not paid at the end of service, the route is structured. Start by raising a written request with the correct figure, calculated on your basic wage and service dates. If it is still withheld, file a complaint with MOHRE, which mediates labour disputes free of charge and refers unresolved cases to the labour court. Gratuity is a statutory right for employees completing one year, so a genuine, correctly calculated claim is generally strong. The single biggest weakness in claims we see is a figure based on gross salary rather than basic. Get the calculation right first, then pursue it through the proper channel.
Exiloz Management & Tax Consultant · Dubai-based FTA-focused advisory · VAT, corporate tax & accounting
Raise it in writing
Start with the correct number.
- Calculate on basic wage and dates.
- Put the request in writing.
- Reference the Labour Law basis.
- Keep records of the exchange.
The MOHRE route
Free mediation before court.
- File a labour complaint with MOHRE.
- MOHRE mediates the dispute.
- Unresolved cases go to the labour court.
- Statutory rights are generally protected.
Get the figure right
Accuracy wins claims.
- Use basic wage, not gross.
- Confirm continuous service dates.
- Apply the 21/30-day formula.
- Check the two-year cap.
Frequently Asked Questions
For pursuing unpaid gratuity.
My employer will not pay my gratuity — what do I do?
Raise a written request with the correct figure, and if it is still withheld, file a complaint with MOHRE, which mediates the dispute and can refer it to the labour court.
Is gratuity a legal right?
Yes. It is a statutory end-of-service benefit for employees who complete one year of continuous service, so a correctly calculated claim is generally strong.
Does it cost money to complain to MOHRE?
MOHRE mediation of labour disputes is provided free of charge. Costs may arise only if a case proceeds to court.
Why do gratuity claims fail?
Most often because the figure is based on gross salary instead of basic wage, or the service dates are wrong. Get the calculation right first.
How long do I have to claim?
Labour claims are subject to time limits, so act promptly after the end of service rather than letting it sit. Confirm the current limitation period with MOHRE.
Can Exiloz help me calculate the claim?
Yes. We calculate the correct gratuity off your basic wage and service, so your claim rests on the right number.
Claim what you are owed
Exiloz calculates the correct figure to support your claim.