Refund & Cancellation Policy

Last Updated: May 2026

Refund & Cancellation Policy

This Refund and Cancellation Policy details the standard commercial payment parameters, cancellation limits, and refund request procedures for clients engaging the professional services of EXILOZ Management & Tax Consultant LLC.

1. Non-Refundable Advisory & Setup Costs

To maintain structural integrity across our tax operations, specific services and fee components are strictly non-refundable:

• Professional Consultation Fees: Flat-rate or hourly professional fees for tax advisory, corporate setup advice, or document readiness analysis are strictly non-refundable once the consultation is delivered (in-person, via video call, or through written analysis).
• Statutory Government Portals & Third-Party Fees: All government fees paid through municipal or federal portals—including FTA corporate tax or VAT registration payments, Dubai DED commercial licensing fees, Planet Tax Free collateral, MoIAT auditing charges, and ICA/MOHRE work permit typing fees—are 100% non-refundable once paid or transferred. We have no control over government fee decisions.

2. Service Deposit Cancellations & Voluntary Refund Scopes

For custom retained bookkeeping, corporate restructuring, or ongoing VAT/Corporate Tax filing contracts, refund terms apply as follows:

A. Prior to Commencement of Auditing or Filing Work:

If a client decides to cancel an active service agreement before our advisory team has started review or ledger compilation, the client may be eligible for a partial refund. In this scenario, we deduct an administrative setup charge, bank processing fees, and payment gateway costs, alongside any accrued hours spent on onboarding.

B. After Commencement of Auditing or Filing Work:

Once our accounting team has commenced document analysis, transaction entries, tax preparation, or corporate portal drafting, all service deposits and professional fees paid under the contract are strictly non-refundable.

3. Document-Related Violations & Scope Shifts

No refund or cancellation relief shall be issued in the following specific cases:

• The client fails to provide required financial ledgers, bank transactions, or trade details within the necessary tax deadlines.
• The client submits falsified, mathematically incorrect, or inconsistent documents that lead to government rejections or FTA penalties.
• The client decides to shift or restructure their corporate entity type, jurisdiction, or transaction scope mid-way through setup, which invalidates prior filings. In this case, initial payments are retained, and a new quotation is issued.

4. Official Refund Request & Review Process

To request a refund under an eligible cancellation scope:

• Submission: The client must submit a formal request in writing to our billing department at info@exiloz.com, detailing invoice numbers, transaction dates, and cancellation reasons.
• Review Timeline: We review all billing requests within 7 to 10 business days from receipt to determine eligibility.
• Processing: Approved refunds will be paid solely via bank-to-bank wire transfer to the client's official corporate bank account within 14 business days from approval.
• Deductions: All bank wire charges, processing margins, and currency conversion fees are deducted directly from the refunded amount.